Refund policy
30-day return requests
We accept returns within 30 days of delivery. Contact customer service within this period to arrange your return or exchange. Include your order number, the item and the reason for your request. For a damaged or incorrect item, include clear photos of the product and packaging.
Our return and exchange address is the same as our business registration address:
中山市古镇镇东隅灯饰经营部
中山市古镇镇冈东美利围工业区美利路9号首层之5
Unit 5, Ground Floor, No. 9 Meili Road, Meiliwei Industrial Area, Gangdong, Guzhen Town, Zhongshan, Guangdong, China.
Contact customer service before sending your item so we can provide the return or exchange instructions. Returns are sent to China; please contact us to confirm shipping arrangements for your case.
We accept returns and exchanges of new and lightly used products. We do not charge a restocking fee.
Return shipping costs
For non-quality-related returns, the customer pays return shipping. Breeze & Beam pays return shipping for returns due to quality issues. Contact customer service before sending an item so we can confirm the return arrangements.
Refunds
After the returned item has been received and inspected, we will notify you of the outcome. For approved returns, we initiate the refund to the original payment method within 10 calendar days after the inspection is complete. This is the time to initiate the refund, not a promise that the funds will reach your account within 10 days; your payment provider determines when they appear.
2-year warranty
Our fan lights come with a 2-year warranty. If a problem occurs, contact us with your order number, model details and photos or a short video showing the issue. Our team will assess the problem and provide the next steps for warranty support.
Installation help
Use a qualified electrician and follow the model's installation instructions. If you need the instructions or dimension drawing, contact us before installation.